CCRHD E-Ticket System

CCRHD provide research support services to investigators at the UPR Medical Sciences Campus. An electronic service request system (Ticket System) facilitate, document and track research support services.

The system requires:

• the users fill an electronic survey form to register in our user database (users will receive a user_name and password to access the electronic ticket system) – only one time
   
• after the account is registered, the user can create as many tickets as they need
   
• all communications related to the created ticket are automatically managed by regular email
   
• once the service is completed, the ticket is closed (resolved).
   

The document below provides instructions on how to request an account.  Once the account is created a Reference Manual of How to use the E-ticket System will be sent to the new user for more details.  

RCMI-CCRHD E-Ticket Instructions (pdf)